RETURN POLICY
MENSUAL
REGALO
VINITO & CAFÉ
In accordance with the Retail Trade Law, as well as the regulations set by the community legislation (Directive 97/7/EC), you have 7 days from receipt to return your order, provided it is not a fresh or perishable product. For household products, you can return them within 15 days. We will not accept returns of products that are not in their original packaging or have a broken seal, unless they are defective products.
We will check the returned products to confirm that they are in optimal condition before proceeding with the refund, and the shipping costs are non-refundable. If you have sent your order to another person and they want to make a return, we will refund the amount in the same form of payment and account from which it was made or by sending the product back*. We will process the refund within 30 calendar days of receiving the return.
To request a return or exchange of the product, images of the following are required:
- Shipping company label
- Box in which the product arrived
- The product or products that need to be returned or exchanged
If you cannot provide these images, we will not be able to proceed with any exchange or return. Returns can be made via email to pedidos@dotcafebar.com.
We accept returns in the following cases:
- Error with the order by DOT
- The customer does not receive the package due to a mistake by the shipping company
- The customer receives a product that was not as expected. In this case, we will arrange for the collection, and the customer will be responsible for the shipping cost. The return will be processed once the product is received at our facilities and has been verified to be in perfect condition.
We do not accept returns for the following cases:
- If the product is in good condition and the customer no longer wants it for any reason.
- Due to absence at the time of package delivery (the shipping company returns the package to us if the final customer cannot receive the package. The shipping company calls the customer, sends an SMS, and/or emails the customer to arrange a specific time. If the shipping company cannot contact the customer, DOT is not responsible).
- Other cases where there was no error on the part of DOT or the shipping company.
Changes or returns of our online-purchased items are not allowed in our physical stores.
*Subject to stock availability.
